Shop with Confidence
The bear cubs at The Cubhouse know that Charlie Bears mean the world to all of our collectors and so we like to provide a service that is second to none! All of our bear cubs are fully cuddle trained and so there is no need for grumpy bears here and our customer service is known to be simply bear-illiant! Now please bear in mind, we are the collector's company after all!
It is always our aim to provide the best experience possible and Kerri (Head Bear's Chief Organiser) and Tatum (Australasian Bear Cub Adoption Manager) are the team based at The Cubhouse who are here to help you and answer your questions every day from Monday to Friday between 9AM and 5PM. So, if you ever need some 'elp, have a question about a bear cub or have a query on your order, please call us at The Cubhouse on 03 5427 4482 and we will do our beary best to get this answer for you!
We have a reputation for creating high quality bears which we are very proud of and to make sure the bears you receive are the highest quality, we have in place a quality checking process which means that every bear that leaves The Cubhouse is thoroughly checked to make sure they meet our standards. However, if you do not receive your bear cub in pawfect condition or they are not right for you, please do not hesitate to contact the bear cubs. For more information on returning a bear, please click here
for details regarding our returns policy
and how to return a product.