By working with our delivery partner Australia Post, we’re utilising the latest technology to make your delivery arrive safely on time with the minimum of inconvenience to you.
Accurate information is the key to success. When ordering online, please make sure that you enter your address details and postcode accurately. By including your email address too, you will receive email notification from Australia Post when your parcel will be delivered.
We will confirm when your order is being processed and then confirm that your package has been shipped so you will know when your bear has started their journey to their new home with you.
As long as an email address is provided, you will receive email notification from Australia Post when your parcel will be delivered and if you would like to track your parcel while it is in transit, please contact us and we will be able to provide you with a tracking number.
It will be returned to your local Australia Post collection office and you will receive a card in the mailbox with the location and opening hours of the Australia Post collection office where you can collect your parcel.
Please let us know your feedback about our delivery service which is important to us.
If there is a problem with your delivery or your parcel arrives in an unsatisfactory condition, please inform us by calling The Cubhouse on 03 5427 4482 within 48 hours to enable us to contact the courier and deal with the issue as efficiently as possible.
We would love to hear your positive feedback too so if you’re happy with the delivery service we provide, please send an email to firstname.lastname@example.org to tell us more. We look forward to hearing from you soon.
We know that some of you keep a little Charlie Bears notebook of all the bears you would like which makes it easy for your loved ones when they are buying you a Charlie Bear as a gift for you. So we thought that it would be a good idea to create your very own "Wish List" page where you can select bears you are wishing for!
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